| 9.15am | Refreshments on arrival |
| 9.30am | Introduction |
| 9.40am | Significant points to remember |
| 10.00am | The Application Form - question by question |
| 11.00am | Refreshments |
| 11.15am | The Application Form continued |
| 12.15am | The interactive disks |
| 12.45am | Questions & Answers |
| 1.45pm | Introduction |
| 1.55pm | Significant points to remember |
| 2.15pm | The Application Form - question by question |
| 2.45pm | Refreshments |
| 3.00pm | The Application Form continued |
| 3.30pm | The software |
| 3.45pm | Questions & Answers |
| 4.00pm | Close |